Support
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Getting Started
Set up your first election from scratch.
Voting & Elections
Everything about the voting flow.
Nominations
Nomination lifecycle and review workflow.
Pricing & Billing
Quotes, invoices, and payments.
Account & Security
Login, roles, and access management.
Reports & Exports
PDF, Excel, and audit trail downloads.
Common issues & quick fixes
Homebuyer did not receive their voting link
Check the email address imported for the homebuyer (Homebuyers → Edit). If correct, use the 'Resend voting link' action on the election page. Also ask the voter to check their spam folder.
OTP code not received
OTP codes expire after 10 minutes. Request a new code. Check spam. For persistent issues, ensure the email domain is not blocking transactional mail from variedreach.com.
Election shows 'Not open' when voting
The election must be manually opened by an RP or Admin from the election detail page (Elections → Open Election). Verify the election status is 'OPEN' before sharing voting links.
CSV import failed
Ensure the CSV uses columns: name, email, flatNumber, towerName. No extra columns. UTF-8 encoding. Max 10MB file size. Download the sample template from the Homebuyers page.
Cannot declare result
The election must be closed first (Elections → Close Election). Results can only be declared on a closed election. Verify the election status is 'CLOSED'.
PDF download is blank or corrupt
Try a different browser. Ensure popups / downloads are not blocked. If the issue persists, email support@variedreach.com with the quote or report ID.
Urgent / live election support
If you have an election running right now and need immediate help, include “URGENT” in your subject line for priority handling.
Send urgent request